Arrival day: a short list that reduces confusion

Prepare a sheet or a note on your phone with the accommodation address, the hospital branch and how to reach your trip coordinator. Keep a copy available offline.

Before you travel, confirm the pickup details, waiting time, meeting point and any extra fees, and ask what happens if your flight is delayed. On arrival, match the name of the person picking you up and the agreed details before setting off.

Keep important documents and your means of contact within reach, and share your arrival details privately with someone you trust. Avoid posting a photo of your passport or boarding pass, or your accommodation's location, in the public community.

If your arrival time changes, tell the Sila team and whoever handles the booking early. Don't assume that changing your flight will automatically adjust the hospital appointment or accommodation.